Terms & conditions

Who we are

These terms apply to services provided by CarelogicUK Limited (Company No. 14936772), registered in the United Kingdom. Contact: info@carelogicuk.care, +44 7903 488873.

Services and confirmation

An enquiry through this site is a request for information or for a care assessment, not a confirmed order. A service begins only when the scope, the schedule and the price have been agreed with you in writing and you have confirmed them.

Prices and fees

All prices are quoted in euro (€) and are confirmed with you in writing before any care starts. Care is priced by the hour or as an agreed weekly arrangement, based on the care assessment and the frequency agreed.

Scheduling and changes

Visits run to the schedule you have agreed. If you need to change or cancel a visit, tell us as early as you can so we can rearrange it. We will also tell you as early as possible if a visit needs to be rescheduled.

Cancellation and refunds

Cancellation and refunds follow the written care plan agreed with you before care starts. Your statutory rights are not affected.

What we provide

We provide daily living support — personal care, meal preparation, companionship, mobility support and household assistance. We are not a medical or nursing service and do not provide medical treatment.

Liability

We carry out our services with reasonable care and skill. Nothing in these terms limits liability that cannot lawfully be limited, and nothing here promises a particular outcome.

Complaints

If something is not right, contact us first at info@carelogicuk.care or +44 7903 488873 and we will try to resolve it directly.

Governing law

These terms are governed by the law applicable to our registration in the United Kingdom. Nothing here sets a different jurisdiction for a client without a separate written agreement.